"Day care Surgary, caring for a disabled patient"

About: Royal Blackburn Hospital

After experiencing very bad care at Royal Blackburn Hospital in the past. When my disabled daughter was admitted in to the Day clinic for surgery, the care that she received on the day was excellent, especially from staff two members of staff, and all the theatre staff. They went above and beyond to make my Daughter as comfortable as possible. We can't thank you enough

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your daughter’s on her admission to Day Case , and thank-you for taking the time to do so. I will make sure your feedback and appreciation is passed onto the team. I am very pleased to hear that your daughter’s recent experience with us was much more positive than your previous visit as we always strive to meet individual needs and deliver safe, personal & effective care. We would be keen to hear more from you about how the department has changed in your experience. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me, Meg Davey on 01254 733698 or email me on margaret.davey@elht.nhs.uk.

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