"Little information or dignity after male cystoscopy"

About: Stoke Mandeville Hospital / Urology

(as the patient),

Kept waiting nearly 2 hours with no update or information given as to why, the procedure was painful which I was sort of prepared for but with little or no dignity or after care.

I was just sent out of the room and told to get dressed but I was discharging and profusely bleeding, but no offer of any dressing or protective padding was provided. Hence I had to walk through the corridors looking like I had been seriously caught short.

No explanation as to how I would feel over the next few days which was extreme pain and inability to urinate. I suggest this department needs to have a lot more thought for what is a very intimate examination with obvious outcomes.

The only helpful person was an admin lady in the pre-ops dept who found some padding in a store cupboard although somewhat a bit late by then.

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear Responder

I wish to apologise for the length of time it has taken to respond to your concerns. Please contact me directly to discuss the experience you have had.

We have made changes to the way this website is reviewed to ensure contributors do not have to wait an unreasonable amount of time in the future. Please contact me on 07920765628 and I will personally look into the events that left you with such a poor view of or Trust.

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