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Care Opinion

Temporary resident

Posted By Temporary

"Temporary resident"

About: NHS Ayrshire & Arran

(as a relative),

I brought my relative to Largs to see his mother who is registered with your practice. As he is terminally ill and in his final weeks I urgently requested several procedures to be put in place and everyone was amazingly helpful. I acquired some iron tablets with an almost instant prescription, the doctor called when we were frightened over an issue, also in general the staff on the telephone and at reception were beyond helpful, supportive and understanding. I am so grateful. Please remove him from this temporary cover as he insisted on coming home this weekend.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 21/07/2015 at 11:37
Published on Care Opinion at 12:04

picture of Eunice Goodwin

Dear Temporary,

We all deserve the best care, particularly at a time like this and it is heartwarming to hear that it was so supportive and helpful to you all. It is a difficult time for everyone, so the smoother the issues are responded to, the better all round. I will pass your gratitude to the Largs GP practice and community nursing team, I am sure it I will be very much appreciated that you have taken this time out and shared this with us.

I hope all the rest of your relative’s care continues in the same way - caring, supportive and responsive to all needs.

Best wishes,

Eunice

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