"Two day stay at Heartlands Hospital"

About: Heartlands Hospital

I was admitted to the hospital for a planned surgery on 6/7/15, I was on Ward 1. I found the staff very friendly and very good at putting you at ease. The level of care was very high, I particularly noticed how clean the ward was. Staff communicated well with patients and colleagues alike and were very supportive. My consultant was very informative about my surgery, telling me what to expect pre and post surgery. This has all helped with my recovery process.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Lillian

thank you for taking the time to post your lovely comments about your patient experience on Ward 1 at Heartlands Hospital.

I will forward your comments to Tracey Nash Matron for Gynaecology Services who will be thrilled to read your feedback, and ensure that it is communicated to all of the team.

I sincerely hope that you are recovering well from your surgery and once again thank you for providing your comments. Patient feedback is extremely important to us.

Yours sincerely

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful