"loss of trust"

About: Chelsea & Westminster Hospital

I am due a hysterectomy in 2 weeks, I've had no support, no leaflet even. The treatment here has worked but the communication is the worst I have ever encountered. Having many surgeries before the pre op was shabby and gave me no information what's so ever. I'm considering cancelling my operation and waiting for a local hospital. All communication has broke down and I had to do my own research to check I was getting the appropriate care. Dissatisfied.

Story from NHS Choices

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Response from Chelsea & Westminster Hospital

Dear Patient, Thank you for your feedback. In order to assist you further please contact PALS Team on 020 3315 6727 or send an email: pals@chelwest.nhs.uk Kind Regards, Patient Advice & Liaison Service Chelsea and Westminster Hospital

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