"Staff shortages and very poor communication skills..."

About: Bristol Royal Infirmary

Having spent 23 days in Southmead and having contacted C diff as a added bonus was transferred to bring for a bypass on Wednesday 15th July 2015 .Told to expect op on Friday 17th .Woken at 0530hrs ,Taken for a breath test at 0845(booked for 0900hrs) finally seen at 1100hrs.Rushed back to ward for pre op prep, told at 1210 that l would have to wait until next week. After asking for a doctor l have been informed that l may be operated on Tuesday 21st. Unless l get a bumped again! Wha the a farce!

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Response from Bristol Royal Infirmary

Thanks very much for the feedback. We are really sorry to hear about your experience. We would welcome the chance to look into and respond to you directly. Please contact Patient Support and Complaints Team 0117 342 1050 / pals@uhbristol.nhs.uk. Thank you.

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