"Got discharged and taking ages for rereferral"

About: Heartlands Hospital

I had a really good experience throughout my whole previous admission; great input, good surgery (although it has to be rescheduled for bees), lovely staff and quick emergency appointments. However after the surgery I went in for emergency, was used as a guinea pig for students (was not asked and was not comfortable) and even though my problem was extreme blurriness and couldn't look to my exremities, I was told I no longer had the squint, I was still healing and given early discharge. Since my squint has reappeared (diagnosed by optician which I went to through strain). I have had to re-learn my problems through experience as I have no dr. I got a referral sent off in May (2 months now) and after ringing every week I have been told that I am being sent to Solihull, not my normal Heartlands even though they have the soecialised squint unit, they don't know why and they can't tell me which Dr. it is under to confirm it is the right place!! The clinic appontments havn't ben released yet so they can't give me an appointment and have no idea of the waiting time! This is ridiculous as I am really struggling with my vision and am aving to wait months because I was discharged too early!

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Tanya

Thank you for your post regarding your ophthalmology service.

I would firstly like to apologise for any delay, and assure you that we take seriously any issues that our patients raise with us and we value your feedback.

I would like to investigate your concern and would like to ask you to contact me at your convenience either by telephone: 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk at your convenience so that I may obtain some more information from you.

I hope this is acceptable and I look forward to hearing from you.

Yours sincerely

Marie Helebert

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