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Excellent service

Story from nhs.uk

"Excellent service"

About: Arrowe Park Hospital

My mum attended A&E on the Morning if the 14th of July. The department was very busy. The service my mum received was second to none. The staff were kind, compassionate and professional. My mum was reviewed and admitted to a bed within the 4 hrs. She was admitted to park suite. All care was explained by both the Drs and the nursing staff, communication was excellent. iI would also like to thank the pottering staff who were terrific. My mum continues to improve thanks to the excellent care. Thanks to all your wonderful staff who work day and night to provide this service. Keep up the excellent work.

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Responses

Response from Arrowe Park Hospital 8 years ago
Arrowe Park Hospital

Submitted on 29/07/2015 at 18:53
Published on nhs.uk on 30/07/2015 at 02:30

Thank you very much for your kind comments. We are proud of the care and service provided by our staff. We hope that your Mum continues to recover well. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in our Emergency Department and Park Suite. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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