"Once again my mother has been ..."

What I liked

Once again my mother has been admitted to the deplorable Princess Royal Hospital. She had a terrible experience as an in-patient there in January this year, being bullied by staff, to the point where she was terrified. A complaint was made at the time about the incident and the staff concerned but it seems nothing has changed. She was admitted there on Sunday with a suspected heart attack, told not to take any of her own medication, but when she suffered an Angina attack today, there was no GNT spray to be found on the ward. She was naturally distressed and then accused by staff of being rude!!! She's 84!! The nurses need training in customer care - yes, CUSTOMER care because we are all their customers. I don't live in Telford - thank God - but I have to endure the long distance stress (my sister is Mum's main carer) of my family not being kept informed.

What could be improved

Training in Customer Care - URGENTLY!!! Tell staff to stop moaning about the job. If they don't like it or can't do it, then leave. It's simple. The family of patient in the bed opposite are so concerned about their mother's welfare that they are taking turns to sleep there ALL NIGHT! If that's not an indication of the level of concern people have, I don't know what is.

Anything else?

The stress of having a relative in The Princess Royal is unreal. The staff are even rude to each other. For the love of Mike, do something to change it!! The local paper, The Shropshire Star, can list an absolute litany of distressing events and occurrances that should make every member of staff there hang their heads in shame.