"Nice drivers"

About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS)

(as a relative),

My mother had an appointment at the clinic and an ambulance came to collect her for this appointment. My mother, whom is 93, felt compelled to ask me to ring and say how wonderful the drivers Kieran and Anthony were both so nice. They really went out of their way to help and were just great.

We both felt it right to ring up and praise them - thankyou so much.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi king858

Thank you for taking the time to share this story on your mother's behalf.

It is also so very rewarding to hear examples of our staff's continuing excellent practice.

We would be very happy to ensure that Keiran and Anthony are afforded a formal commendation for this event, however we will need a little more information in order to do this. May I ask you to contact the Patient Engagement Team on either patient.engagement@swast.nhs.uk or 01392 453831 and a member of the team will be very happy to take some more details from you.

Thank you, again, for taking the time to provide us with feedback.


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