"day case angiogram on ward 32"

About: Glenfield Hospital

I was asked to attend ward 32 for a day case Angiogram/Stent this I did on 7/7/15 at 8.00am told to change into a gown and pants. A short time later a Doctor came to have a chat to me and tell me what would be happening and he would see me shortly (I as 2nd on the list) I waited all morning and no one came for me. At 1.00pm the afternoon patients started to arrived, I asked why I was still waiting, the nurse went to enquire and later came with a wheelchair at 2.00pm and took me down to the Catherisation Dept. I was then taken into an operating theatre where the consultant started to perform the Angiogram on my right arm when all of a sudden there was a terrific pain in the middle of my lower right arm, various drugs were administered into the cannula in my left hand and they carried on with the angiogram, I was still in a lot of pain they then finished taking the wires out by which time my arm was like a balloon a kind of tourniquet was put on my arm to stop any bleeding, I was then transferred to recovery where they put a cuff on my swollen arm to release the pressure. The staff were very good trying to make me comfortable I was there about and hour . The pain in my arm has been unbearable and deep purple from my wrist and way up beyond my elbow, I feel let down as I have had a Stent before 7 years ago in my groin and did not have this problem except for bleeding. I have been to see my GP who was shocked by what was on my arm I expected some bruising but not to this extent, I am unable to wear short sleeves as it is too embarrassing. Glenfield Hospital is my favourite hospital but after this I am not so sure. Basically I was a forgotten patient. My husband and I were there 12 hours.

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Response from Glenfield Hospital

Dear reviewer, Thanks for taking the time to post your comment. We are really sorry to hear about your recent experience of our cardiology department at Glenfield Hospital; it does not reflect the level of care we expect of patients to receive. We would like to look into your case so we can improve our service for future patients. If you are happy for us to do so, please email me - benjamin.hyde@uhl-tr.nhs.uk and the ward sister, Geraldine, on geraldine.holloway@uhl-tr.nhs.uk, with your full details and we’ll investigate. Kind regards, Hyde Benjamin, Matron, Glenfield Hospital

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