"staff just could not be bothered"

My mam was on ward 24 and I was sitting and there was a strong smell of pee and when I checked it was on the floor my mam had just went onto this ward, it was an old smell I told a nurse and she said she would get it cleaned up , you felt you couldn't go to speak to the staff and they never told us how our mother was doing , they give her a sleeping tablet at tea time which I told them to give her it at bed time because it makes her confused and sleepy. but they still give it to her in the afternoon , even when leaving you didn't get a smile .