"Ist experience of the hospital - as a visitor"

About: Royal Blackburn Hospital

We have never visited Blackburn Royal Hospital previously but were visiting a friend in Ward B24. We did not have an auspicious start as the queue to enter the car park was long and slow. I had to leave my Husband to park the car so that I could go and visit our friend. As you walk into the entrance you pass through a haze of smoke. There was a line of patients and visitors smoking adjacent to the entrance directly under, 'No Smoking,' signs. Why is this allowed? Many hospitals and other public buildings now have bans on smoking on hospital property and enforce this. When I entered the hospital I could not see where the wards were situated so I asked a young porter. This porter is an absolute credit to the hospital. They escorted me to Ward B24 despite being rather a distance away from the foyer. On entering the ward our friend was being assisted in walking by a nursing student. When they had assisted our friend in sitting on a chair they brought me a chair. This was such a lovely nurse, nothing was too much trouble and had the personal qualities which you value in a nurse. Generally impressed with the cleanliness of the hospital and the staff who we encountered.

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your visit to Royal Blackburn Hospital, and thank-you for taking the time to do so. I am pleased you were happy with the cleanliness of the hospital and the staff you encountered during your visit and I will make sure your comments are passed onto the teams concerned. Similarly your comments about the car park and smoking at the entrance will be brought to the attention of the relevant teams. If you would like to talk through your visit to us with one of our Patient Experience team you can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

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