"Older patient's"

About: New Cross Hospital

Some of the staff have no respect for older patient's. My mother wanted to go to bed after being stuck in a chair most of the day . She had a hip operation a week before therefore was not able to get into bed on her own. She couldnt get hold of anyone so another patient put her to bed . They ignored her when she was not to be put on her side. I would not and I know she woulnt want to go there again.

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Response from New Cross Hospital

Thank you very much for taking the time to post your comments relating to your mother's care and treatment at our hospital. I am sorry for any distress that this matter has caused. To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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