"Appointment cancellation"

About: Charing Cross Hospital

Yesterday (13th July 2015) I had an outpatient appointment, I arrived on time and self checked-in using the hospital's fantastic IT system. I was advised to sit in an assigned area, which of course I did. I was then promptly advised that the consultant was unwell (unfortunately) and my appointment would therefore have to be cancelled. I was taken to meet up with staff to reassign the booking. Their service and apologies about the situation was superb and I would like to take this opportunity to thank them for all their help with regards the situation. I look forward to re-visiting Charing Cross once the appointment can be reassigned.

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your review after your visit to the main outpatients department at Charing Cross hospital on 13th of July. We are delighted to hear that you had great experience, though your appointment couldn't go ahead, that staff communicated the issue and are organising a new appointment for you. We hope all goes well once you attend the hospital again.

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