"I could not wait to go home"

About: East Surrey Hospital / Trauma and orthopaedics

(as the patient),

I arrived in Woodland Ward after having a knee replacement. At first everything seemed OK but the staff soon went downhill. Some of the unqualified staff are OK but the rest I would not pay in washers.

I felt that they do not read your notes and follow what the doctors advises for you. What is the point of paying a doctor to tell them what to do if they are not going to follow their advice. Not one of the staff I saw seemed busy, so that is not an excuse that they have too much to do.

One morning I was not given breakfast because I did not want a tea or coffee and the staff thought I did not want breakfast because of this. I was not given drugs because they told me that some time they had asked me if I wanted drugs and I had said no. Who is the person that should know what I need, they are supposed to the professional?

I could not wait to go home and would not recommend this ward to anyone.

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust We are preparing to make a change

picture of Ian Mackenzie

Dear JHD

I am very sorry to read that you had a poor experience on Woodland Ward. I would like to see what went wrong do if you could email me your details Ian.mackenzie@sash.nhs.uk I will look into this for you.



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