"Some of the nurses were nice."

About: Southend Hospital

(as the patient),

What I liked

Some of the nurses were nice.

What could be improved

The hospital is a shambles. It is dirty, out of date and falling apart in places. There is no follow-up of care. Any communication about appointments is unorganised. The doctor who treated me did not give me the proper tests I needed: endoscopy and h. pylori test. When I went on holiday and had an emergency, the doctors were shocked I had not received proper treatment.

Anything else?

I entered the hospital in May with a gastric ulcer. I was told when I left I would receive an appointment for an endoscopy. It is now mid-Aug and I have heard nothing. They gave me inadequate care, and did not test me for an H. Pylori bacteria. After having an emergency on holiday, I found out this simple test would have saved months of pain, as I tested positive for H. Pylori.

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Response from Southend Hospital

We are sorry to hear of your concerns. If you would like them to be formally investigated under our complaint procedure, please write to us with your concerns to the hospital address or by e-mail to complaints@southend.nhs.uk

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