"Follow up of glaucoma surgery"
About: Queen Victoria Hospital (East Grinstead) Queen Victoria Hospital (East Grinstead) East Grinstead RH19 3DZ
Posted via NHS Choices
I don't think you have a category for warmth and kindness but perhaps you should. I went to the corneo clinic for a follow up appointment but was feeling quite poorly this was immediately picked up by the nurse who fast tracked me through to the doctor on the basis that' there is nothing worse than feeling nauseous with pain and having to sit in a busy clinic'. Totally unexpected was willing to wait for the quality care given but didn't have to. Corneo is busy it would be easy to be treated as a number but you are not every time I go there is a smile a warm greeting and recognition of each patient as an individual. This runs from the receptionists to the top, don't know how you do it but you should try bottling it!