"A & E then ward A10"

About: Wythenshawe Hospital

I arrived in A&E via ambulance, after a severe fall in a shop. The staff were ok, until the ambulance crew left, I waited over 6 hours with little or no information as to how long I was to wait. I finally was seen, the only room available was the plastering room. I was examined and left for a short time, to be brought codine that the staff were aware that I couldn't take, I asked what they were giving me, the Dr replied codine, I explained that I couldn't take it but was told to just take it, even after explaining the symptoms that happened when taking it. I was left alone in the room for around 15 minutes, I had to shout to get attention as I was vomiting and had chest pain, (just 2 of the symptoms that I'd explained to the Dr) It was dismissed by the person who came to help me. Also during the time in there I was interrupted 5 times by other Drs needing a room for a patient, but they didn't knock just barged in! Then barged out! I went for X ray and the time I was there I lost the room allocated to me, was asked to wait back in the waiting room. I was told that I was being admitted to a ward, any time soon but wasn't sure why? No one seemed to be able to tell me either. I arrived on A10 and felt like I was in a geriatric ward the staff were great, they got me something to eat as I had not eaten all day, I cannot fault the staff but the on call Dr was a waste of time as they didn't prescribe all of my meds so my fibromyalgia suffered and I didn't get any pain relief at all, I was glad to be going home, no one knew what was going on with my care the next day. I had an o/p appt which I went to, whilst there the decision to discharge me was discussed and the patient next to me told me with great delight that I was moving to another ward, but infact I was being discharged, the staff had packed my things up, whilst I was not there, and then failed to tell me what was going on when I came back, I had to chase up the information. I was discharged but I wasn't accompanied to the discharge lounge, the nurse in charge just said I could go there myself, despite not being able to walk too far, I was met by the discharge team with shock. I was glad to see my friend who picked me up from the discharge lounge.

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Response from Wythenshawe Hospital

We are very sorry to hear of your experience at this Hospital. If you would like to discuss your concerns about your care and treatment in more detail, please do not hesitate to contact the Patient Experience Manager on 0161 2915463. Thank you Patient Experience Team

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