"AE Visit - Pembury - Good Treatment but poor..."
About: The Tunbridge Wells Hospital The Tunbridge Wells Hospital Tunbridge Wells TN2 4QJ
Posted by simreb
This is my third visit to A&E and found the same experience. Treatment was good and in good time. However my complaint is with service on arrival which is an important time for patients. Reception staff seem slow and not interested. Basically they need a stick of dynamite under them. They would not last 5 mins in a commercial company. There seems no real rush to do anything and I observed that throughout A &E. You have to queue in the doorway into the dept, a few more patients and we would be out in the road. The A& E reception is Spartan and bleak. This is supposed to be a state of the art hospital! . Surely you can employ professional, smart and knowledgeable staff with an efficient supervisory management structure. It all seemed very amateurish. A&E needs some commercial management to move everyone into second gear. Patients should not be left standing in a distressed condition for significant periods waiting for slow uncaring staff to book them in when they feel like. Better and more dynamic staff should be recruited for A&E reception with a manager breathing down their neck.