"Lack of person centred care"

About: Royal Stoke University Hospital / General medicine

(as the patient),

I was being treated for a suspected DVT, urgent referral.

Treatment was anything but urgent, even without delays created by me being misidentified with a patient of the same name.

I was offered no food or drink.

I was waiting, essentially, 7 hours for a blood test and an injection. Not clinically appropriate to be immobile for this length of time when the likely diagnosis was a DVT.

I got home at half past midnight and was asked to come back the next morning at 09:30.

Again, I was sitting around for 7 hours, again essentially for a blood test and an injection. And again, some confusion over whether I was the right patient.

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Response from University Hospitals of North Midlands

Dear "gdecdpw"

Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes