"Thank you for your time and support"

About: Heartlands Hospital / Maternity

(as the patient),

Following variable experiences of care during my pregnancy/labour, we were delighted to be visited several times at home by Sue Westwood, Community Midwife.

Sue was calm, polite, professional and knowledgeable, answering all of our queries patiently. She was able to reference recent research to support advice given and enable us to make informed decisions.

She involved my husband in conversations, seeking his opinion as well as mine, which was fantastic as he'd been almost excluded during previous appointments. Additionally, she was wonderful with our daughter and a whizz at putting nappies on!

Thank you Sue, for your time and support.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear GRu

Thank you for your feedback regarding the care you received from our Community Midwifery Service, particularly Sue Westwood.

I will ensure your feedback is forwarded to Sue, and to Karen McGuigan, Matron for Community Midwifery and Solihull Birth Centre who I'm sure will be thrilled to learn of your comments.

The team work hard to provide a positive patient experience for our patients and their families and we value your feedback.

I hope my actions are acceptable and may I congratulate you and your husband on your new baby daughter.

Kind regards

Marie Helebert

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