About: Luton & Dunstable Hospital

(as the patient),

What I liked


What could be improved

On behalf of my father admitted after heavy bleeding from back passage.

3 Days in and still no diagnostic tests - i.e. colonscopy.

Doctors could not find him after Ward 1 recorded him as being discharged instead of transferred to another ward.

Toilets blocked, no hot water on ward, no treatment plan in place.

Doctors believe that colonscopy not available at this hospital - it is! I checked the web site and phoned the relevant department.

No communication, nurses do not know what is supposed to be happening.

Dinner menu lost, no food provided. Eventually one ham sandwich found.

Anything else?

Complaints department on site are having to double up as bereavement counsellors as staff off sick.

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Response from Luton & Dunstable Hospital

At the L&D Hospital our aim is to put the patient at the centre of everything that we do and we very much regret to read about your father's recent experience which sounds very unsatisfactory. We understand that this must be upsetting and frustrating. In order for us to review the situation it would help if you would send an e-mail to the address in our contact details, stating your father's name and address. We would then be in a position to look into each of the criticisms made and send you a detailed response. Meanwhile, please convey our apologies to your father.

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