"Out patient visit"

About: Queen's Hospital (Romford)

I visited out patients dept (pain management clinic) and was so impressed with my visit. All staff both admin and nurses were so lovely. The clinic was running late and I was constantly updated and apologies offered. I saw a doctor and then understood why they were running behind schedule; they actually sit and listen to you and gives you the time that you actually need. I am so pleased that I got referred here.

Story from NHS Choices

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Response from Queen's Hospital

I’m very happy to learn that you were well looked after in our Outpatients department. Over the last year we have made many improvements to make sure our patients receive the best care possible when they visit our clinics. I’m really glad that you have taken the time to share your experience. Yours sincerely Wendy Matthews Interim Chief Nurse

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