"Ward 4 - letting Macc hospital down"

A close relative has been moved to ward 4, with an expectation that the service received would be consistent to elsewhere in the hospital, how wrong could you be! There is no communication between medical staff and patients relatives, if anything they run a mile! The 'admin' is next to useless, with a standard response 'I only do admin' received twice so far - if that's the case don't be on show! The relative has only been given a slice of toast as their dinner request had been lost, does this aid improving health or is it as the patient believes the hospital is just waiting for them to die! I'll have a long wait to see an improvement.