"Non responsive phone is upsetting"

About: Royal Gwent Hospital

(as a relative),

Don't bother trying to ring the ward they won't answer, my husband went in yesterday with pneumonia and I tried ringin fifteen times to see how he was this morning. He doesn't do mobile phones as he's 76 and it's so annoying that you can't talk to anyone and have to wait till visiting times. I appreciate that they're busy but when someone is worried a non responsive phone is very upsetting.

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Response from Aneurin Bevan Health Board

I am really sorry to hear this, can you call 01633 435945 or email enquiries.abb@wales.co.uk with full details and we will do our best to help.

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