"CT Scan"

About: Bishop Auckland Hospital

Today I had a 9.00 am appointment for a CT Scan which I attended with a great deal of fear and dread as a result of my claustrophobia. A member of staff called me into the treatment area slightly earlier than 9.00 am which delighted me as I was not looking forward to the wait. They were already aware of my fear and in a professional, friendly and courteous way explained exactly what was going to happen, the approximate time it would take and the sounds I would hear. On hearing me say I intended to close my eyes they again assured me when they responded by saying 'many people do'. Thank you very much, you made me feel special, safe and secure. I was sorry on submitting my review to note that the Radiology Department was not listed. Clare Harley

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Response from Bishop Auckland Hospital

Dear Clare Thank you for providing feedback on your recent visit to the CT department at Bishop Auckland Hospital. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Head of Service to pass onto the staff on your behalf. I know they will be encouraged by your positive comments. Unfortunately the NHS Choices site is not one we have control over as to what departments are listed but I will contact the customer services for the site and ask if thei can be added for our Trust. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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