"Miss diagnosed fracture"

About: Monklands District General Hospital / Trauma & orthopaedics

(as the patient),

I went to monklands mid April when I had a fall and landed very heavily on my hand, I was examined and given an xray by the A & E dept but they couldn't see anything at this time, I was asked to come back in two weeks, when I returned they still couldn't see anything, because I was still in a great deal of pain, I was told I would be referred for a MRI scan, this happened a few weeks later, I am now being told that I have a fracture in my hand and I have been referred as I may now need an operation, I arrived at my appointment in July, however unfortunately the doctor was in surgery and my next appointment is next week, to say I am unhappy with the care I have received is an understatement, has my whole hand been looked at correctly? Is this why it hasn't shown the fracture on both occasions? am I now facing the possibility of an operation due to incorrect x-rays, seems to me that only part of my hand has been in x-ray instead of my whole hand, during this process I have lost my job. This was a new job and unfortunately they were unable to keep me on due to the length of time my injury is taking to heal, I would like someone to look into this and get back to me please.

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Response from Graeme McGibbon, Service Manager for Surgical Services, Monklands Hospital, NHS Lanarkshire

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Dear Missynails,

I was very sorry to hear of your experience following the injury to your hand and of the delays you describe in your diagnosis and treatment. I would be keen to investigate this on your behalf.

In order for me to do this I would be grateful if you could contact our Patient Affairs department at Monklands Hospital by telephone: 01236 713065.

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Response from Melanie MacLean, Patient Affairs Manager, Patient Affairs, NHS Lanarkshire

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Dear Missynails,

I am sorry that you have not yet been in touch with the Patient Affairs Department regarding your recent experience at Monklands Hospital. I would really like to investigate this further and can be contacted on 01236 713065 where we can discuss your concerns in more detail.

Kind regards

Melanie MacLean

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