"Long wait for appointment"

About: Livewell South West

(as the patient),

I received a letter in January saying I was on the waiting list for Ortotic services. I phoned to inquire how long I would have to wait and was told I could expect an appt by the end of June 2015. I phoned recently and was told that there is a long backlog. People who had had their letters in Sept 2014 have still not been seen! So there is little hope of my being seen for a long time yet. I think this I utterly disgraceful.

Some people, it seems are going to be given podiatry appts to help clear the backlog.

Not a satisfactory solution if it is really a full orthotic asessment which is required. Further, from my own experience podiatry orthotics do not last long. A wedge which was added to ones I got from podiatry very quickly wore down and became ineffective.

I have no wish to jump a queue. All of us who've been referred for orthotics have been so because we need that service.

Is there any hope of improvement in the availability of this service?

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Response from Kirstie Spencer, Head of Health, Safety and Security, Livewell South West

Dear Jaffa,

Thank you for posting your experience to Patient Opinion, I am very disappointed to hear of your poor experience and I have passed your comments to the Locality Manager responsible for this service for investigation and response.

I would be really grateful if you could contact the Customer Services Team with your name and details so that we can support you directly.

The telephone number for Customer Service is 01752 435201.

Once again thank you for highlighting this to me.

Kind regards

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