"Feats of care in the foot clinic"

About: Bishop Auckland Hospital

Nothing I say here in any respect devalues others who have helped me elsewhere and continue to do so. They are special. I have been treated as an outpatient in your foot clinic with remarkable care and thoughtfulness by the nurses, I feel so safe in their hands not least because I am treated as a person, not an object. I leave feeling better, more confident and with a better understanding. And less pain. What a duo. Having been in a number of hospitals/clinics over the past decade - including "private" care - these two individuals do stand out. They complement each other in a special way, each with their particular responsibilities.. Please pass on my thanks. Your foot clinic consultant is one of the most human, informed and thoughtful that I have met. They exude trust and empathy. They're special. We are are in tune with each other. Thank the consultant, please. When I have been in your reception area I do pick up gripes, frustrations, apparent or real ignorance and all manner of other things. I am sure they receive the same quality of care It is easier to criticise than praise. This is my little attempt to address the imbalance. David Kelly In the next section I can see no mention of foot clinic

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Response from Bishop Auckland Hospital

Dear Mr Kelly Thank you for providing feedback on your recent experience of the Foot Clinic at Bishop Auckland Hospital. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Service Managerto pass onto the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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