"Ward 6 Cataract surgery 6th July 2015"

About: Burnley General Hospital

Many thanks to all the staff on Ward 6 and in Theatre yesterday. What an almost miraculous procedure is cataract surgery. I am astounded, the day after surgery, to be seeing clear bright colours and have distance vision in my right eye as probably never before. I'm 66, have worn glasses since primary school, and now can't wait to have surgery on my left eye. Thank you very much Doctor, for your wonderful care and skill. As if this wasn't enough, I was also looked after at every stage by a most delightful team of dedicated professionals, charming, friendly, efficient and caring without exception. Please pass on my regards and thanks to three particular members of staff, and all yesterday's staff. I'm sorry I can't remember all your names, but think about you all today.

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Response from Burnley General Hospital

Many thanks for your feedback on your experience of our ophthalmology service, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team. I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me, Melissa Almond on 01254 7340876 or email me on melissa.almond@elht.nhs.uk.

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