"Shoulder Consultation"

About: Royal United Hospital

Following an MRI scan for my left shoulder - where the technician and nurse were both very polite and considerate - I had a follow up consultation at the RUH. The consultant appeared rushed and unattentive and sped through my diagnosis. Furthermore, I was only offered possible treatment for one ailment and this wasnt explained in any great detail. As a result I felt uncomfortable and didnt want to pursue treatment that day in case it seemed an inconvenience. I continue to suffer with the same symptoms and need to return to hospital to begin the process again as I have moved to a new area.

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Response from Royal United Hospital

We welcome your comments regarding your experience at the RUH as it helps us to identify problems and improve the quality of our service and care. We are very sorry to hear that you were unhappy with your visit to our Orthopaedics department and would ask that you provide more detail in order that we can investigate this further. Please contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net.

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