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Left without pain relief

Story from nhs.uk

"Left without pain relief"

About: Leighton Hospital

My husband had a serious heart attack recently and was taken by ambulance to Leighton hospital where he was left without pain relief for over two hours ,he was literally crying out in pain but none of the medical staff seemed to care or even believe he was having a heart attack until the blood results proofed that he was. Both myself and my husband had told them several times ,and since my husband had already experienced the pain of a heart attack he knew the pain only too well but the arrogance of medical staff is beyond belief .His daughter is a staff nurse and knows the seriousness of pain relief to heart attack patients if not given quickly can damage the heart further . It's a shame as it was the only time I've ever been inside this hospital

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Responses

Response from Leighton Hospital 8 years ago
Leighton Hospital

Submitted on 13/07/2015 at 10:26
Published on nhs.uk on 14/07/2015 at 02:31

May I, firstly, offer my sincere apologies for the additional distress and anxiety that was caused when your husband presented to our Emergency Department. This is not the experience we expect for our patients and I am very sorry that you were both disappointed with the service you received. It is very difficult for me to comment any further without your husband’s details. This would enable me to identify the staff who were on duty at the time as I am anxious to ensure that they are aware of the impression they gave. I would welcome the opportunity to discuss this feedback with you so that I can take every possible step to try to ensure there is no repetition of this incident. If you would like to speak with me, then I can be contacted on 01270 273038. I do hope your husband is making a good recovery. Verity Lockett, Service Manager, Emergency Care Division.

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