"A&E Care"

About: The Royal London Hospital

I recently found myself in a situation of excruciating chest pain whilst working in London. Coming from Sheffield the thought of having to attend an inner London hospital A&E department filled me with cold dread. I expected it to be scruffy, ridiculously busy, under staffed and therefore expected the care to be half hearted and 'conveyor belt' dismissive. Had I had a choice I would have waited and attended NHS services in Sheffield. The experience I did receive has restored my faith in the NHS. The hospital itself is brand new and immaculate and the A&E staff all fantastic and very thorough. Of course there is always a certain amount of waiting involved but with chest pain I was assessed immediately and within about 10 15 minutes an ECG was carried out, followed by xray and blood tests etc. The waiting only took place once they had established I wasn't at immediate risk. I was treated by 2 doctors, a nurse and various radiologists etc throughout an afternoon and think I was treated efficiently but with care, thought and understanding with a friendly manner. Everything was explained to me in detail and I was asked repeatedly if I had further questions regarding my condition. Unfortunately I didn't make a note of any names but the staff are a credit to their department and profession. I don't ever write on line reviews... this is the first time I have ever felt strongly enough to make the effort. I hope no one has to find themselves in the same situation that I did, but if you do, you can have confidence you will receive the care you need and deserve.

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Response from The Royal London Hospital

Dear J Moore Thank you for taking the time to post a lovely review and for awarding our A&E service with five stars. We value all patient feedback and will make sure that all of the team in the department see your comments. They will love to hear them. Wishing you all the best Barts Health NHS Trust

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