"Dermatology Out-patient Department visit"

About: Chesterfield Royal Hospital

If there was a Trip Advisor for hospitals then Chesterfield Royal would get a great review from me. I had a first appointment this morning in Dermatology OPD with the Dermatology Registrar. The booking in process at Main Reception was quick, I was greeted and treated politely and there was no waiting. I was directed to OPD area 3 and when I looked a little puzzled that there was no sub-waiting reception, a member of the team quickly spotted this and showed me where to sit. I had arrived about ten minutes early for my appointment, thinking that parking may have caused a delay but found this was not the case and once seated I hardly had time to turn my phone to silent before my name was called and I was straight through to the doctor who was absolutely lovely, very professional and explained everything to me, a real credit to the hospital in their manner and patient centred approach. I didn't feel at all rushed and was able to ask questions throughout the consultation. Once my appointment was completed I needed to have my prescription made up and once again found that the processes in pharmacy were as slick and smooth as in OPD. Had I got time to go and get my next OPD appointment made while I was waiting for my prescription to be made up, yes was the courteous reply it should be ready in 10-15 minutes. So off I trotted in the direction of main reception, or so I thought but must have taken a right instead of a left and as I stood wondering where I had gone wrong, before I could even ask the question another member of staff asked if I needed help and swiftly pointed me in the direction I needed to go. The process for making another appointment was again painless, with the same person as I had first seen when booking in, and even my specific early or late in the day appointment needs were happily taken into consideration. Back in pharmacy I barely had time to review the front page of the newspaper when my name was called and my prescription was ready. Paying my parking ticket i was pleasantly surprised to see I had only been at the hospital for about 35 minutes so my parking fee was also in the lowest bracket. Altogether a really efficient and good experience. Well done Chesterfield Royal, as a healthcare professional myself I was very very impressed and if it comes to choice I would chose the services here over those of other Derbyshire / Nottinghamshire acute hospitals I have had experience of. Appreciating that I was only on the receiving end of one OPD visit - but the impression of overall efficiency will be a lasting one.

Story from NHS Choices

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Response from Chesterfield Royal Hospital

Thank you for the comments about your experiences not just in Dermatology this week, but in relation to the services that support it also. I'm dropping you a line to make sure you're aware that we read all the posts made on NHS Choices, but also to assure you that I will pass your kind comments on to the relevant teams. I'm sure they'll be pleased to receive them! Working in the profession I think we are automatically harsher judges of services we use as patients. We know we don't always get it right, but it makes such a difference when we do! With best wishes Sarah Turner-Saint, Head of Communications

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