"Operation due to bowel surgery and then reversal"

About: Poole General Hospital

I have had a difficult time but made into a truly uplifting g experience due to the dedication of totally amazing specialists , Coleorectal nurses , stoma Specialist nurses , after hours nurses , ward staff , cleaners on the ward , nurses throughout the system that I passed through . Extraordinary service , wonderful treatment , caring staff , feeling part of the decision process and being communicated with in every level . All this made a pretty daunting experience for me but totally eased by the roles that were played out by all the wonderful people I met through this seven month process . Just overwhelmed by the kindness and care that I was witness to . Not only to Me but all the patients in the ward and at various stages through this process . I cannot thank you all enough .

Story from NHS Choices

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Response from Poole General Hospital

I am delighted to hear that you felt you received great care and treatment from our staff. It’s really lovely to hear from patients and even better to read such positive comments. Thank you for taking the trouble to write. It is especially pleasing to hear from you given you were supported by staff from different departments and wards. Our staff work hard to provide physical and emotional support to patients and to make sure that irrespective of the number of teams they have contact with, patients are kept informed and up to date with the care they are receiving. I will of course, pass on your kind comments to the relevant departments and wish you well in your recovery. Kind regards Maria Barron, Patient Experience Facilitator

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