"Diabetes doctor"

About: South Tyneside District Hospital

I have type 2 diabetes. I am on insulin. This is monitored by the diabetes doctor. I am supposed to see the doctor twice a year but recently this has been once a year as my appointment keeps getting cancelled by the doctor. The last time I saw them I asked why and they said there were more cases worse than mine they had to see. The doctor seemed pleased with my progress. However I have received a letter from the doctor on Saturday 4 July 2015 and to be honest the tone is disgusting. The doctor says in the letter I have poor control and should have had a blood test. I had a blood test at the time of the appointment but it seems that someone hasn't passed the results on. The entire tone of the letter is arrogant and insulting and I am being treat like a 16 year old who hasn't been doing what he should. I have tried to do what I have been told but, without regular appointments, have been left to just get on with it especially as sometimes my blood sugar it too low and I should be taking insulin. I only hope this doctors bedside manner is better than their letter writing.

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Response from South Tyneside District Hospital

Dear Andrew Thank you for taking the time to post on the NHS Choices website comments regarding your recent experience of our Diabetic Services and subsequent correspondence. I am disappointed to hear the standard of the letter you have received does not meet the usual high standard of effective and clear communication we strive to deliver on all occasions and I apologise for that. If you could write to me at South Tyneside District Hospital, Harton Lane, South Shields, NE34 0PL or email me at lorraine.lambert@stft.nhs.uk I can have this matter investigated and provide you with a detailed response. In the interim period, I will share your comments with the respective managers in order that they can have the quality of correspondence reviewed. Kind regards Lorraine B Lambert Chief Executive

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