I visited the out of hours GP service with my elderly mother whilst on holiday. The receptionist was rude and unsympathetic. The reception area was fairly busy and I had to answer questions about my mothers medical condition and history in front of an audience which i did not appreciate. When I challenged the receptionist about this their response was pretty much take it or leave it. I was under the impression that patient confidentiality and respect was at the heart of the NHS. Clearly not for Royal Bournemouth NHS Trust.
"Visit to out of hours GP service"
About: Royal Bournemouth General Hospital Royal Bournemouth General Hospital Bournemouth BH7 7DW
Posted via nhs.uk
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