"human and personal approach"

About: Lincoln County Hospital / Trauma and orthopaedics

(as the patient),

I was very nervous about my appointment as at 55 I was apprehensive at the thought of needing a replacement hip so early. Dr Elmeligy sat and talked to me about why I was there and then took me to see my X-ray. He was very kind, took the time to listen to me and explain the results. He spoke in a clear manner and in language I understood, no jargon. I felt comfortable and had every confidence in him. The most significant thing he said was that my X-ray suggested an immediate replacement but that they do not operate on X-rays but people and after speaking to me he felt it unnecessary, showing a human and personal approach.

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Response from United Lincolnshire Hospitals NHS Trust

Dear Pol

I am delighted to read this feedback regarding our recent consultation. I really appreciate the time and effort you have taken to write and to post them on line. This does help us to know that we are on the right track in providing a service which is up to patients' expectations. I now have to put more effort to maintain this trust and to live up to this level of patients' expectations.

Kind regards

Dr Elmeligy

Specialty Doctor, Orthopaedics

Lincoln County Hospital

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