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So angry

Story from nhs.uk

"So angry"

About: Russells Hall Hospital

I have been to different clinics for the past 3 months Staff that I have seen have been very good And finding that they are as frustrated with the admin staff that can not get one right clinic app when it is clearly written in black and white where I should be referred to So angrey will be taking this higher

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Responses

Response from Russells Hall Hospital 8 years ago
Russells Hall Hospital

Submitted on 17/07/2015 at 14:06
Published on nhs.uk on 21/07/2015 at 02:32

Thank you, Danny, for taking the time to comment on your experience of our Ophthalmology Department. We are sorry to hear you have not been satisfied with the service you have received from our administration staff. It is difficult to comment further on the specific points you have raised without knowing more information about the clinics you visited, but if you wished to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 we would happily look into these for you.

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