"Very bad experience during pregnancy (2nd scan)"

About: Royal Free Hospital

I am totally disappointed with this hospital so I am going to do it short. Very unpleasant staff when we asked for seeing the baby on a screen. No screen, no printer, no explanation. We understand that it is a medical appointment and not a courtesy one, but a minimum of respect is necessary. It is our first baby and when my wife tried to see the screen, we got a lovely "head down" as an answer, and when she asked the member of staff where the size of the baby is indicated in the document, the answer was "I have only 2 hands". Last but not least my wife just called me in tears because someone from the hospital was very rude at her when she asked a few details about the next scan. If we have to pay for a little of respect we will do, in a private clinic. Awful experience, we don't want to give birth in this hospital.

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Response from Royal Free Hospital

Hi there, we're very sorry to hear you were unhappy with your experience at our trust. We would like to look into this further so that we can improve our services in the future, so we would be grateful if you could email rf.communications@nhs.net with further details. Many thanks.

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