"Left Feeling upset, confused and angry"

About: Northern General Hospital

I visited the Pain Management Clinic at Northern General Hospital this week. After waiting a considerable amount of time for an appointment, I was finally seen - after being referred by my main consultant - I went in feeling positive and looking forward to the appointment - but i came out feeling upset, confused and downright cross. The Doctor I saw didn't seem to want to talk to me about the problem, talked over me when i tried to explain things, seemed to talk down to me (insisting i didn't understand the cause of my pain!), and didn't seem overly interested in my input in my care - at one point I feel they insinuated that I may not actually be experiencing the pain, and that it was all in my head - and sent me away with a couple of leaflets - no follow up appointment (They didn't feel it necessary), no plan for treatment - told me to see my GP if i felt it necessary. As i suffer 2 chronic, lifelong conditions needing careful management - and after my consultant had referred me specifically because i needed a higher level of pain management - I've been left with no plan for further care, I feel my opinions were ignored and talked over, and I have been left feeling insulted (After Dr inferred that perhaps as well as me imagining my pain, it might be caused because I'm overweight - nothing to do with two well known chronic illnesses apparently!), and am sat with a very negative experience and wondering what to do next. Luckily I have an appointment with my GP in the next few days, as I felt this appointment was not satisfactory and I definitely wasn't treated with care and respect as I had come to expect from the NGH - I've never had an issue with any area of the hospital before - and I visit quite a lot! So very disappointed, and considering a formal complaint. Would not recommend this clinic from my experience this week.

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Response from Farhana Ali, Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to give us your feedback on your recent visit to the Pain Clinic. I am sorry that on this occasion your care was not of the high standard we would expect at our Trust. We would like to be able to respond in more detail to you about this.

If you would like us to investigate your concerns further please do contact our Patient Services Team on either 0114 2712400 or pst@sth.nhs.uk and they will take additional details from you.

Thank you again.

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