"Patient Perception"

About: North Devon District Hospital

Apathy is a lack of feeling, emotion, interest, and concern Empathy is the capacity to understand what another person is experiencing from within the other person's frame of reference, i.e., the capacity to place oneself in their position... From a patient In Lundy ward who was treated with a lack of professional care from members of nursing staff in that ward One Nurse who thought they were going to use the Quote” Do as is say not as I do” proofed to me that there are bad apples In the NHS and should and they disposed of rapidly faster than natural decay this particular personal incident happened to me a few weeks ago And I went through excruciating pain that could only be described by someone who had the same urgent medical treatment My experience with A&E was beyond reproach Doctors /nurses/HCA? Everone,………..they all knew the pain I was going through 6 different size catheters fitted in 3 days they seemed to think it was a joke and I was very sensitive in that area 42 very painful spams in one Night,my wife slept in the chair as well as noting the 42 spasms in one night And also being told I have bladder cancer Patient perception was an eye opener, i.e. .HCA assistants whom seem to think that bladder spasms only appear when they walk past the Patients ward, HCA assistants who can’t use a portable bladder scanner, then askes the second HCA to try and use it as I am only guessing Reply Quote “I haven’t been trained yet” they had to call for a doctor. Why do you so called professionals not perceive what the patient perceives? I have made an official complaint to the ward sister and I am now Waiting in anticipation of a reply. I feel very incensed with this particular nurse, and hope I don’t cross their path ever again

Story from NHS Choices

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Response from Jayne Kruszewski, Customer Relations Manager, Northern Devon Healthcare NHS Trust

Dear Patient

I was very disappointed to read your story and am pleased that you have raised a complaint giving us the opportunity to investigate, and learn from your experience.

I do hope you take up the offer of a meeting, if offered, and look forward to discussing your complaint in greater detail with you.

Kind regards


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Response from Peter Brain, Volunteer, Healthwatch Devon


The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

Thank you for responding through Patient Opinion to what was clearly an experience which deserves the further attention it will receive. How distressing.

At Healthwatch we are building a picture of the provision of services in Devon and these comments should help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain


Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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