"Bi lateral hernia repair"

About: Queen Alexandra Hospital

Arrived at the Day Surgery Unit early as someone had not turned up for my Bi Lateral Hernia repairs. I was met by the nurse who had a friendly manner and explained what would be happening during the day. Also met my surgeon (brilliant as usual) and the theatre team all were every kind and reassuring explaining everything that would happen during the course of the day including a re-run of the procedures ahead. My surgeon also apologised for the waiting time I had to get the operation - I didn't care about that as sometimes you have to wait for the best! I walked to the theatre and got onto the operating table, the anaesthetist again explained what they were going to do, did it and I drifted off to sleep..... I then woke up in the recovery room after my operation and again the staff were very attentive and reassuring. I then walked round to the waiting area. It was strange as I found the staff in there quite abrupt especially when I had to wait a long time before I could urinate. I kept drinking cups of coffee and water I had bought with me but I just couldn't go. I have to say I felt I was an inconvenience to them and was an 'object' on the seat because obviously I couldn't leave before spending a penny. Finally I passed water and was pleased to be leaving.... I did meet again with the anaesthtist in the waiting area just before I was going home so was pleased I had the opportunity to thank them for what they had done for me. It was a shame as this tarnished what was I think a fantastic service, a big thank you tomy surgeon for taking me back onto their list as I was nearly transferred to the St. Marys one. The surgeon did a brilliant job again, just as they did last year when I came in as an emergency case with what turned out to be a perforated diverticula. I would recommend them to anyone, very friendly, explains everything at your level of knowledge. Thanks again QA Regards Paul

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Response from Marion Brown, Head of Complaints and Patient Advice & Liaison Service (PALS), Portsmouth Hospitals NHS Trust

Dear Paul

Thank you for sharing your experience at the hospital with us and I am sorry that it wasn't all as well as it could have been when you got to the Waiting Area. I will share your comments with the Management Team in that area to ensure that the look into this and avoid anyone else have the same disappointing experience.

If you should ever want to share your feedback with us directly, good or bad, then please contact our Patient Advice and Liaison Service (PALS) on PHT.PALS@porthosp.nhs.uk or 0800 917 6039.

Best wishes


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