"A quick thank you"

About: Solihull Hospital

I have taken my mother into the eye clinic on several occasions and have always found the staff to be thoughtful and professional. I wanted to say a special thank you to a member of staff who has been particularly helpful on the last two occasions in helping to sort out eye drop dispensers, over and above what you would normally expect. Many thanks.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Sir/Madam

Thank you for posting your kind feedback regarding our Ophthalmology Service at Solihull Hospital.

It is lovely that you have found on all of your attendances that the staff have been thoughtful and professional. Regarding the individual member of staff; if you could please contact me directly either by telephone on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk and put Patient Opinion - "A quick thank you" in the subject line so that I can gain some more information from you, that would be really helpful.

I will ensure that your feedback is forwarded to Sarah Crathorne, Matron for Ophthalmology who will ensure that your comments are communicated to the whole team, and I am sure they will be thrilled as they work very hard to provide a positive patient experience.

I hope this is acceptable and once again thank you for taking the time to post your comments, patient and family feedback is extremely important to us.

I look forward to hearing from you.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful