"Help moving my car from the car park"

About: Stepping Hill Hospital / Cardiology

(as the patient),

I had an appointment in Cardiology 9. 30am on a Wednesday. I parked and paid for my ticket in Car Park 3(/) ground floor. On returning to my car I attempted several times to reverse from the parking area, but due to 2 very selfish motorists who had parked on the drive through area immediately opposite my car and others, I could not get my car out! ! !

I looked about and a young man with a ward trolley (from Maternity he said) tried to reverse my car, without any luck! ! He then phoned security. Two men came and I helped them move a fence part on which some bikes were chained.

After ages the young man managed to reverse my car out! ! This took in all about 15mins. I offered them some cash for their help, this was refused as they said it was their job! ! !

One of them said an email would get to them? Not sure, but you have my thanks for employing such brilliant staff. It was a miracle I left in one piece after being fitted with a heart monitor! ! ! Thank you once again. The only other down side is, I now have a few scratches on my car which was unavoidable thanks to the selfish people! !

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Response from Stockport NHS Foundation Trust

Thank you for your feedback. I am sorry that other motorists made parking difficult for you. I will pass your comments to the head of facilities so that we can explore the possibility of reducing the chance of this happening again. Having said that, I am pleased to read that our staff made every effort to help you move your car. I will make sure they receive your feedback. Please contact Patient and Ccustomer Services if you would like to discuss your experience further. You can telephone 0161 419 5678 or email PCS@stockport.nhs.uk.

Kieren Done

Complaints and Customer Service Team Manager

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