"left on cold hard chair in a&e for hours in great..."

About: Princess Alexandra Hospital (Harlow)

Was sent to A &E by a doctor, who referred me to surgical team. Told them I did not think I could handle sitting in casualty for hours, the doctor assured me that I would not have to do that as they are expecting me. Sat in waiting room hour and half someone took my blood and I was triaged. The doc I see asked me a load of questions I could not understand them very well, they then took me to a room with a bed with no sheet or covering was unable to put the rails down. I had to do it for them there was no break on!! And gave me a very spiteful tummy examination they did not wash their hands before or after the examinationshe then disappeared and did not return after 2 hours I spoke to somebody at the desk telling them I was in severe pain and that I needed some pain relief. They just told me that I was not there patient and to go back to my cubical I explained I could not take the pain anymore and I had to go home to lay down and take some painkillers I told them I was leaving. A nurse rushed up to me as I was leaving to ask my name so they could take me off the list.. I was crying in pain I left in a cab. I am still in pain my doctors asked me to return to a & e I can't I feel like I will have a breakdown if I have to sit and be ignored in pain again.

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Response from Princess Alexandra Hospital

Dear S Hudson, I am so sorry you have had this experience, you should not have had to wait to such a long time and be made to feel this way. Please do make contact and we will do our best to resolve the problem. We can usually arrange for you to meet with a senior member of the Medicine Healthcare Group to discuss your concerns if this is what you wish to do. Call us at anytime during the week or out of hours please ask for the Duty Matron. The Patient Experience Team number is 01279 827084.

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