"Getting humilliated @A@E"

About: Russells Hall Hospital

I was at russells hall a@e on 26/6/2015 could hear them talking about me in disrespectfull way and know what they were takeing liberties over something that dosen,t concern me I have never been so humilliated and they were refuseing to take me for treatment all through some vicous rumor whitch I had to wait 12 hrs for treatment when I came back friday afternoon and just about got an ray the three staff are a discrace to russells hall a@e I want to know why I was taken off the waitng list when I was brought in by ambulance and as I was going to xray the two sttaff cancelled it I would say that most the staff on a@e knew what they were doing to me I did speak to palls who advised me what to do the hospitail said they were going to investgate ?

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Russells Hall Hospital

Thank you, Danny, for taking the time to comment on your experience of our Ophthalmology Department. We are sorry to hear you have not been satisfied with the service you have received from our administration staff. It is difficult to comment further on the specific points you have raised without knowing more information about the clinics you visited, but if you wished to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 we would happily look into these for you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful