"Fantastic service at Wishaw A&E"

About: Wishaw General Hospital / Emergency department

(as a parent/guardian),

I took my three year old daughter to the emergency department at Wishaw General as I suspected she had an object lodged in her nose. I was conscious of wasting staff time however the nurse, Geri, was very understanding and was absolutely brilliant with my wee girl. She undertook a thorough examination and was very reassuring. We were seen and treated in less than half an hour. Geri’s clinical and communications skills were of the highest standard – person-centred care at its best. Thank you very much.

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Response from Gillian McAuley, Chief of Nursing Services, Wishaw General Hospital, NHS Lanarkshire

picture of Gillian McAuley

Dear Crame3,

I am sorry to hear that you had to attend the emergency department with your daughter, however I pleased to read that your experience was very positive. I am sure Gerry will be delighted to know that she reassured you and her communication skills were excellent.

We aim to provide a person centred experience and we are comforted to know you found that to be the case.

Best Wishes to both you and your daughter


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Response from Andy Pender, Senior Nurse, Emergency Medicine, Wishaw General Hospital

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Dear Crame3,

I am sorry that your daughter had to attend our ED for assessment and treatment.

I am pleased that your experience was positive and she was treated with excellent care and you were reassured with Gerry's clinical and communication skills.

I will ensure that this is shared with Gerry and also others within the ED team.

We aim to provide care that is of a high standard at all times and I am pleased that you found her care to be person centred.

Best wishes to you and your daughter

Kind regards


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