"And still waiting!"

About: Hull Royal Infirmary

The eye hospital.This hospital shows no regard for its patients.Six weeks now since was told I would be contacted in a week with the scan results.I'm going through the hospital complaints procedure and after that to the CQC. Who ever is in charge at this unit should be invited to leave.Just not good enough.

Story from NHS Choices

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Response from Hull Royal Infirmary

Dear Mr Wallace, Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience with the Ophthalmology Department and that you have been in touch with the Patient Advice & Liaison Service to investigate your concerns. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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